TAPI compatible devices can be used with our product. For best results, we recommend the following hardware.
| Intel/Dialogic
Boards |
| Can be used with normal analog phone lines and T1
and E1 lines |
 |
Telephony cards are a much better
solution then voice modems, offering better quality
sound playback/recording and better detection
of DTMF and busy tones. |
|
| Dialogic cards listed below can be used with TAPIEx..
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Note: The default wave format in our demo samples
is PCM, 16bits, 8kHz, Mono which may not work in some
of the Dialogic cards. If so, please use the PCM,
8bits, 11Khz, Mono wave files that many Intel / Dialogic
cards support natively. Download our wave file in
this format at 11khz8bitsmono.
|
Please also see: Dialogic
install using Windows 2000 |
| |
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| Telephony
Devices |
| Can be used with normal analog phone lines only |
| Mediaphonics Phonerider USB |
 |
This one line device has high quality
playback and recording, together with good DTMF
tone detection. The Mediaphonics company has now
closed down but there are still a number of distributors
holding stock of this device. One place to get
them from is www.televox.com,
you can email briang@televox.com
directly to place the order. (priced at around
US$200). |
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| Way2Call's
Hi-Phone DeskTop |
 |
This one line device has high quality
playback and recording, together with good DTMF
tone detection (priced at around US$200). |
|
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| Modems
(Voice capable) |
 |
In general external modems work
a lot better then the internal modems, and internal
'Soft' modems have a number of issues. We do not
recommend using internal modems in general. |
|
Please note that WinNT does not support Voice modems
- if using NT you will need to use a telephony cards
(eg: Dialogic) or upgrade to Win2000/XP.
As the modem models on the market change frequently
we cannot provide a definitive list of current 'best'
modems. We have found that the quality of sound playback
and recording can vary between different releases
of the same modem. When selecting your voice modem
we recommend trying a few modems if possible and choosing
the best one. For help on choosing the current best
modem its probably best to ask for some help at a
large computer shop in your local area. They will
be able to advise which modems can correctly recognize
your local telephone company's CallerID signaling,
and which have a good reputation for sound quality.
Various modems' problems with sound quality/volume,
DTMF tone detection and call transfers are the reasons
why many people find them unsuitable and choose to
use a telephony card instead (Dialogic).
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Telephony
Programming Controls 
