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Recommend Hardware

TAPI compatible devices can be used with our product. For best results, we recommend the following hardware.

Intel/Dialogic Boards
Can be used with normal analog phone lines and T1 and E1 lines
Telephony cards are a much better solution then voice modems, offering better quality sound playback/recording and better detection of DTMF and busy tones.
Dialogic cards listed below can be used with TAPIEx..
D/4PCIUF 4PCIU4S D/41JCT-LS D/120JCT-LS D/160JCT
D/320JCT D/240JCT-T1 D/480JCT-1T1 D/480JCT-2T1 D/600JCT-1E1
D/600JCT-2E1 VFX/41JCT-LS D/300JCT-E1    

Note: The default wave format in our demo samples is PCM, 16bits, 8kHz, Mono which may not work in some of the Dialogic cards. If so, please use the PCM, 8bits, 11Khz, Mono wave files that many Intel / Dialogic cards support natively. Download our wave file in this format at 11khz8bitsmono.

 

Please also see: Dialogic install using Windows 2000

 
 
Telephony Devices
Can be used with normal analog phone lines only
  • Mediaphonics Phonerider USB
  • This one line device has high quality playback and recording, together with good DTMF tone detection. The Mediaphonics company has now closed down but there are still a number of distributors holding stock of this device. One place to get them from is www.televox.com, you can email briang@televox.com directly to place the order. (priced at around US$200).
     
  • Way2Call's Hi-Phone DeskTop
  • This one line device has high quality playback and recording, together with good DTMF tone detection (priced at around US$200).
     
    Modems (Voice capable)
    In general external modems work a lot better then the internal modems, and internal 'Soft' modems have a number of issues. We do not recommend using internal modems in general.

    Please note that WinNT does not support Voice modems - if using NT you will need to use a telephony cards (eg: Dialogic) or upgrade to Win2000/XP.

    As the modem models on the market change frequently we cannot provide a definitive list of current 'best' modems. We have found that the quality of sound playback and recording can vary between different releases of the same modem. When selecting your voice modem we recommend trying a few modems if possible and choosing the best one. For help on choosing the current best modem its probably best to ask for some help at a large computer shop in your local area. They will be able to advise which modems can correctly recognize your local telephone company's CallerID signaling, and which have a good reputation for sound quality.

    Various modems' problems with sound quality/volume, DTMF tone detection and call transfers are the reasons why many people find them unsuitable and choose to use a telephony card instead (Dialogic).

     
     

     

     

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