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Technical Support

Support Request Form

To save you time, please follow the instructions on this list before requesting support:

  • Please visit our web site at http://www.tapiex.com for the latest information, including updated components and help files, frequently asked questions, and other useful support information.
  • Review all applicable information in this help system.
  • Examine an applicable sample program's source code and compare it to your program.
  • Registered users will receive priority technical support; we endeavor to answer technical questions from registered users within 24 hours of receipt during office hours 9 AM - 4 PM CST Monday - Friday.

    Technical support for trial version users is only available if time allows.

    Enter the information that is relevant to your question, the more information that you give, the more likely it is we will be able to help. You must fill in your Email address .

    I nformation must be provided for all fields marked with an "*".

    Full name: *  
    Email: * Try to always use the same email address, this helps us track earlier correspondence. Registered users please use the order email.
    Is Registered Users: Yes   No Users who has purchased our products.
    License Key: (For Registered users)
    Company:  
    Company URL:
     
    Version of our control: (i.e Version 3.2.2)
    Development Tools: (i.e. Delphi 5.0, Visual Basic 6.0).
    Telephony or Modem Device: Please state brand, model ; e.g. Dialogic D4/PCI, Avaya IP400, U.S.Robotics Modem etc.
    Windows Version: (i.e Win2k, Win98, WinNT 4.0 ..)
    Issues about:  
    Enter number:*      
    Subject: * This will be used in the email reply.
     
    If you are getting an error please tell us the exact error messages. You may upload our log file('TAPIEx_Log.txt' is generated in the application directory) .
    Upload file:

    Please describe your issue in as much detail as you can. Remember the more information you give us about the issue and the steps that you have taken to resolve the problem the better chance we have of giving practical advise and help.

    Your Issue: *

    Please check again that your email address is correctly filled out, if you fill out your email address incorrectly you will not get a reply. Obvious statement we know but you would be surprised to see how many times people miss key their email address.



    Will you constantly annoy me via email?
    Certainly not! Our existing customers very much enjoy our email communication which is infrequent but highly relevant. We only notify our customers of new products, critical updates and other important information. Your email address is kept confidential.


     

     

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